Quality Analyst

0 - 2 Years
Delhi

Job Description

Roles and responsibilities 

1. To Audit calls , emails , chats etc
2. To conduct regular Feedback sessions for Agents.
3. To conduct calibration sessions with operations and training team
4. Generating daily , weekly & monthly Quality Reports.
5. Should have knowledge of 7 tools of quality
6. Assistance for continual improvement
7. Providing trainings to agents on quality parameters , KRA's and expectations

Required Candidate profile

  • Excellent Listening Skills
  • Excellent communication skills
  • Excellent writing skills
  • Soft & Polite
  • Training Skills must be there
  • Good in Excel & Report Making
  • Should have worked in international BPO for at least 6 months.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

The Consulting Crew

The Consulting Crew is a team of expert professionals offering peerless Recruitment & Digital Marketing solutions.
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Contact Company:The Consulting Crew

Email :kritika@theconsultingcrew.in