6 - 10 Years

Job Description

  • Ensure higher customer satisfaction score and higher rank in India by expert service center management.
  • Complaint Management Normal, Special and Legal All type complaints/issues
  • Lead the team: build their competence and commitment to good quality service and repair.
  • Develop a strong team which can provide HIGHER CUSTOMER SATISFACTION.
  • Understand the cost of each kind of service / repair; Develop pricing guidelines
  • Establish clear Turn Around Times for each kind of repair /service and make the teams to adhere
  • to these all the times; establish a monitoring system and motivating processes
  • Preparation and submission of monthly reports / MIS to the management in time with accuracy
  • Must understand all commercial aspects and ensure low cost operations with high quality
  • delivery and ensure profitability.
  • Custodian for inventory quality and quantity with end to end Spare Part Management
  • Improving service centers - Make a visiting schedule for each service center and visit and
  • improve them based on a checklist
  • Service Center Audits Assets, Attendance, 6S, Expenses
  • Supporting to solve issues - Analyze issues for each service center based on the visiting results
  • and support to implement an improvement measure for each issue.
  • Managing best practices - Organize best practices of a service center and apply them to increase
  • operational efficiency by propagating them to other centers.
  • Establishing New Service Centers and Auditing/Improving Existing Service Centers
  • Coordination with National Company and other top authorities
  • Performance Review, Training & Development of Staff
  • Establish clear protocols for each type of service / repair issue and ensuring that all the team
  • members follow the same
  • Recruitment of suitable and appropriate staff in all MP and ensuring set manning levels
  • Controlling and reviewing CRM Software, Reports and other Security Tools, work tools

Salary: Not Disclosed by Recruiter



Desired Candidate Profile

Please refer to the Job description above

Company Profile

The Consulting Crew

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