- Ensure higher customer satisfaction score and higher rank in India by expert service center management.
- Complaint Management Normal, Special and Legal All type complaints/issues
- Lead the team: build their competence and commitment to good quality service and repair.
- Develop a strong team which can provide HIGHER CUSTOMER SATISFACTION.
- Understand the cost of each kind of service / repair; Develop pricing guidelines
- Establish clear Turn Around Times for each kind of repair /service and make the teams to adhere
- to these all the times; establish a monitoring system and motivating processes
- Preparation and submission of monthly reports / MIS to the management in time with accuracy
- Must understand all commercial aspects and ensure low cost operations with high quality
- delivery and ensure profitability.
- Custodian for inventory quality and quantity with end to end Spare Part Management
- Improving service centers - Make a visiting schedule for each service center and visit and
- improve them based on a checklist
- Service Center Audits Assets, Attendance, 6S, Expenses
- Supporting to solve issues - Analyze issues for each service center based on the visiting results
- and support to implement an improvement measure for each issue.
- Managing best practices - Organize best practices of a service center and apply them to increase
- operational efficiency by propagating them to other centers.
- Establishing New Service Centers and Auditing/Improving Existing Service Centers
- Coordination with National Company and other top authorities
- Performance Review, Training & Development of Staff
- Establish clear protocols for each type of service / repair issue and ensuring that all the team
- members follow the same
- Recruitment of suitable and appropriate staff in all MP and ensuring set manning levels
- Controlling and reviewing CRM Software, Reports and other Security Tools, work tools
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
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