- Responsible for deliverables of single or multiple LOBs.
- Manage day-to-day operational activities including setting targets, SLA management, preparing / executing operational reports.
- Absenteeism, attrition management.
- Ensure performance results are in accordance with SLA's, key measures and the operating plans.
- Collaborative with process manager, on-site liaison and service management team to improve procedures to deliver high quality services.
- Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost.
- Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs.
- Assist team members to resolve problems and / or escalate issues to deliver integrated leadership if appropriate.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:HR, Recruitment, Administration, IR
Role Category:HR/ Recruitment / IR
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
The Consulting Crew
Recruiter Name:Shalu Tyagi
Contact Company:The Consulting Crew