- Help Manager Service Center for higher customer satisfaction score and higher rank in India
- Complaint Management Normal, Special and Legal All type complaints/issues
- Develop a strong team which can provide HIGHER CUSTOMER SATISFACTION.
- Understand the cost of each kind of service / repair; Develop pricing guidelines
- Establish a monitoring system for all processes and motivating staff
- Preparation and submission of monthly reports / MIS to the Manager & Management in time
- with accuracy
- Must understand all commercial aspects and ensure low cost operations with high quality
- End to end Spare Part Management
- Improving service centers - Make a visiting schedule for each service center and visit and
- improve them based on a checklist
- Service Center Audits Assets, Attendance, 6S, Expenses
- Supporting to solve issues - Analyze issues for each service center based on the visiting results
- and support to implement an improvement measure for each issue.
- Managing best practices - Organize best practices of a service center and apply them to increase
- operational efficiency by propagating them to other centers.
- Training & Development of Staff
- Study and set clear protocols for each type of service / repair issue and ensuring that all the
- team members follow the same
- Recruitment of suitable and appropriate staff in all MP and ensuring set manning levels
- Controlling and reviewing CRM Software, Reports and other Security Tools, work tools
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
The Consulting Crew
The Consulting Crew is a team of expert professionals offering peerless Recruitment & Digital Marketing solutions.
View Contact Details+
Contact Company:The Consulting Crew